As our society starts to move away from the blue-collar factory jobs, technology and data are increasingly becoming the norm and shaping the way we work. This change places more demands on educators than ever before. Whether you teach in a classroom or a conference room, you need to learn how to collect and manage […]
Happy Customer, Happy Business: Customer Success Metrics That Matter
Throughout time, organizations judged the health of their business by the productivity of their customer support team. They looked at how many tickets were closed per day, how many demos were booked etc. The usual metrics to see if a rep is performing above or below average. And although it’s imperative that we keep track […]
How to Overcome Stalled Negotiations
If you’re in the sales industry, you’ve experienced all of the following: The slam dunk deal. The deal that was never going to be made anyway. The deal that’s still out there but talks just aren’t progressing for whatever reason In this blog post we’re going to talk about that last one and talk about […]